Rural Finance programs
Application forms and guidelines for current programs are available on our grants page.
Completed applications together with supporting documentation can be submitted to Rural Finance via:
- Email: admin@ruralfinance.com.au
- Post: Rural Finance, PO Box 1313, Bendigo Central 3552
For further information please contact Rural Finance on 1800 260 425 during business hours, 8.30am to 5pm AEST/AEDT (Monday to Friday, excluding public holidays).
Financial difficulty assistance
Talk to a rural financial counsellor. It is a free, confidential service. They can give you individual support to meet your needs and help you to make the right decisions for your business.
Rural financial counsellors are located within key agricultural communities across Australia. Find your local rural financial counsellor.
For our banking customers, you can visit Bendigo Bank's financial difficulty assistance page for more information.
Financial abuse
Understanding financial abuse
Financial abuse occurs when one person manipulates another to control their finances and property without their consent.
It can happen to anyone, no matter how old, or how much money they have.
We recognise that it may be difficult for you to seek assistance. If you feel you're in a financially abusive situation, please do not hesitate to speak to any member of our staff.
Who to contact
We know it may be difficult for you to seek assistance if you feel you're in a financially abusive situation or suffering financial abuse.
Our Financial Assist Support Team (FAST) can help you. We will protect your confidentiality and safety at all times.
Phone
Call us between 8.30am and 5.00pm Mon-Fri (AEST/AEDT)
- Australia: 1300 023 583
- Overseas: +61 3 5485 7911
Post
- P.O. Box 480, Bendigo, Vic, 3552.
You can also get support from these external support agencies. Our privacy policy will help you understand what happens with your feedback and how we protect your privacy.
If you or someone close to you is in immediate danger, dial 000.
Learn more about how we can help by visiting Bendigo Bank financial abuse support.
Deceased estates
We understand that this is a stressful and difficult time for you.
Among all the important things to take care of when a loved one passes away, having to sort through bank matters is another thing to add to the list.
During this period, we’re committed to helping you navigate through this task in a compassionate and understanding way. Our helpful and considerate staff will be on hand to assist you.
For more information please contact Rural Finance on 1800 260 425 or download the deceased estate guide.
Resolve a banking complaint
We're listening
If you have a complaint, any of our staff can assist you with the feedback. They will be objective and proactive in responding to you in order to achieve fair, reasonable and timely outcomes.
We will ensure that all complaints are fully documented, investigated and resolved in a timely manner.
Our complaints guide provides information on how to make a complaint and what you can expect from the process.
Provide your feedback
There are many ways to provide your feedback to us including our online form:
- Telephone Monday-Friday 8.30am-5pm AEST/AEDT
- Within Australia 1300 361 911
- From overseas +61 3 5485 7911
- Email - feedback@bendigoadelaide.com.au
- Post - Reply Paid P.O. Box 480, Bendigo Vic, 3552
If you are unhappy with the resolution
If you are not satisfied with the response provided, you have the option to refer your complaint to the relevant external dispute resolution scheme.
We are a member of the Australian Financial Complaints Authority (AFCA).
AFCA provides fair and independent financial services complaint resolution that is free to customers. You can contact AFCA:
- In writing: GPO Box 3, Melbourne VIC 3001
- Telephone: 1800 931 678
- Email: info@afca.org.au
- Website: www.afca.org.au
If your complaint relates to how we handle your personal information you can also contact:
Office of the Australian Information Commissioner
GPO Box 5288
Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
www.oaic.gov.au